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Audit of your current return process

Identify bottlenecks & automation potential

Explore areas for CX improvement

Return policy and return rate analysis

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With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

3x

times faster processing returns

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yaylive, the loyalty podcast for DTC brands presented by yayloh.

Retention is the holy grail of eCommerce growth these days. We are here to help you navigate this new era with concrete examples and practical advice while being inspired by great brand stories.

yaylive is a collection of conversations with successful DTC brands founders and industry experts to learn how to create and nurture long-lasting customer relationships, to grow fast and sustainably.

yaylive is hosted by the CEO and Co-Founder of yayloh, Sophie Aubard. Between two season, yaylive has welcomed guest of brands like GRANDPA, Polarn O. Pyret and Astrid Wild and ecommerce experts from companies like Shopify, Centra, Klaviyo and Juni.

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Season 1

How to win the race in ecom: profitability vs. exponential growth, with Cian Wright from Juni

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How to deliver a WOW customer service, with Emilie and Joakim, foudners of wowservice

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A discussion about caps, inclusivity and brand responsibility, with Asim Khandker, co-founder at Stiksen

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Drive loyalty by investing in post-purchase experience, with Paloma Truong, Head of CX at Miinto

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Foster customer loyalty with email marketing, with Céline Dibert Partnerships Manager at Klaviyo

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The power of co-creation to launch and grow a brand, with John-Ruben Holtback founder of UNNA

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Increase loyalty with great Customer Support, with Louis, Partnership Manager at Gorgias

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Leverage social media to increase retention, with Jemina Pomoell CEO of Astrid Wild

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Power growth with the right payment solution with Benjamin Lang from Mollie

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How to Build a Successful Brand, Sebastian Öhrn Founder of Myrqvist

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